FAQs – Frequently Asked Questions

1. How do I choose the right hair product for my hair type?

We provide detailed product descriptions and usage instructions on our website to help you select the best product for your hair type and concerns. Additionally, feel free to reach out to our customer service team for personalized recommendations.

2. Are your hair products safe for color-treated hair?

Yes, our hair products are formulated to be gentle and safe for color-treated hair and all textured hair types. However, we recommend checking the product descriptions for specific details or consulting with your hairstylist if you have concerns.

3. Do you offer sulfate-free or paraben-free hair products

Yes, our range of products are sulfate-free, paraben-free, mineral oil free and other clean hair care options. Look for these specifications in the product descriptions to find the right choice for you.

4. How often should I use your hair products?
Usage frequency depends on the product and your hair’s specific needs. Most products can be used twice a week or every other day or as needed, but we recommend following the instructions provided with each product for the best results.

5. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please refer to our shipping information page or contact our customer service team for details on international shipping rates and delivery times.

6. How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 3-7 business days within Ghana and same applies to international shipping.

7. Can I track my order?
Yes, once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery online.

8. What should I do if my package is lost or damaged during shipping?
In the rare event that your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order promptly.

9. Do you offer expedited shipping options?
Yes, we offer expedited shipping options for customers who need their orders to arrive more quickly. Simply select the expedited shipping option at checkout for faster delivery. Additional fees may apply.

10. Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has shipped.